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Avaya 3000-3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implementation & Configuration | 25% | - Call routing, ARS, trunk configuration - System setup, user and extension configuration - Licensing and feature activation |
| Maintenance & Troubleshooting | 10% | - Fault diagnosis and monitoring - Common issue resolution - Performance verification |
| Infrastructure Data Gathering | 15% | - Data network assessment and integration needs - Existing PBX, dial plan, and telecom infrastructure - Customer productivity and business requirements |
| IP Office Hardware & Components | 15% | - Power options and hardware compatibility - Control units and expansion modules - Interface cards and endpoint support |
| Telephony & Messaging Applications | 15% | - One-X Portal and user applications - VoiceMail Pro and auto attendant - Meet-me conferencing and CCR reporting |
| Solution Design & Architecture | 20% | - Small Community Network (SCN) design - Site topology, scalability, and capacity planning - IP Office platform selection and sizing |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
Which item must be completed for an IP Office user to be counted in CCR as an agent?
- A. CCR Agent Must be checked on the user's Supervisor tab.
- B. User must be defined as an agent in one-X Portal.
- C. force Account Code must be checked on the user's Supervisor tab.
- D. User must be a member of a hunt group.
Correct Answer: A 🗳️
A customer has requested that a plan be implemented to give their two sites complete resiliency.
Which option will accomplish this?
- A. IP 500v2 with redundant processor
- B. IP Phones with backup call server
- C. IP Office Resiliency License
- D. VoiceMail Pro with a backup server
Correct Answer: B 🗳️
If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?
- A. Debug Manager on DTE port
- B. System Monitor with default filters
- C. System Monitor with ISDN L3 filter options enabled
- D. SSA Snapshot
Correct Answer: C 🗳️
After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?
- A. Start the IP Office Manager application.
- B. The 5430 DS is no longer supported.
- C. The 5420 DS is corrupted and must be replaced
- D. The CCR lost connection to IP Office; wait until the LED on the CCR status tums green again and the telephone will start to work.
- E. If IP Office does not restart correctly, power-off and power-on IP Office and the problem will be corrected.
Correct Answer: A 🗳️
An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. What must be added to the IP Office to make this work?
- A. ATM16 Expansion Module
- B. PRI-UNI Expansion Card
- C. VCM32
- D. PR124/PR130 or PRI-U Expansion Card
Correct Answer: B 🗳️
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