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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Security	28%	- Security best practices 1. Apply least privilege principles 2. Implement physical security measures 3. Perform data destruction and disposal - Threat prevention 1. Secure end-user devices 2. Prevent phishing and social engineering 3. Detect and remove malware - Security fundamentals 1. Apply encryption technologies 2. Implement authentication and access controls 3. Configure wireless security
Topic 2: Software Troubleshooting	23%	- Mobile and application troubleshooting 1. Fix application crashes and freezes 2. Resolve connectivity problems 3. Troubleshoot mobile OS issues - Operating system troubleshooting 1. Fix application and driver errors 2. Resolve boot and startup issues 3. Troubleshoot performance problems - Security-related troubleshooting 1. Recover compromised systems 2. Resolve unauthorized access issues 3. Identify malware symptoms
Topic 3: Operational Procedures	21%	- Safety and compliance 1. Handle hazardous materials properly 2. Follow workplace safety procedures 3. Understand environmental impacts - Backup and disaster recovery 1. Implement backup strategies 2. Verify data integrity 3. Perform disaster recovery procedures - Documentation and professionalism 1. Use professional communication skills 2. Follow change management procedures 3. Maintain accurate documentation
Topic 4: Operating Systems	28%	- Windows tools and utilities 1. Use Task Manager and Device Manager 2. Use Command Prompt and PowerShell 3. Manage disks and partitions - File systems and maintenance 1. Manage file systems and permissions 2. Configure backup and recovery 3. Perform OS updates and upgrades - OS installation and configuration 1. Manage mobile operating systems 2. Install and configure Windows 3. Configure macOS and Linux

CompTIA A+ Certification Exam: Core 2 Sample Questions:

Question #1

A customer's laptop will not turn on. The customer is distraught and panicking because the laptop contains family pictures that can never be replaced. Which of the following communication techniques is most important for the technician to demonstrate in this situation?

A. The technician should be dressed in appropriate business casual attire
B. The technician should project confidence and maintain a positive attitude
C. The technician should provide the customer with the appropriate SLA
D. The technician should inform the customer about replacement options for an increased cost

Reveal Solution Discussion 0

Correct Answer: B 🗳️