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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Refer to the exhibit.

The exhibit shows a basic Avaya Oceana® setup with Call Center Elite, showing a complete multi-touch solution with Call Center Elite serving customers via voice, and Oceana supporting email, chat, SMS, co-browsing and more.
In the box with the question mark (?), which Avaya Aura® component is required to complete this illustration?

A) Avaya Aura® Call Center Elite Multichannel
B) Avaya Aura® Communication Manager
C) Avaya Aura® Application Enablement Services
D) Avaya Experience Portal

2. Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)

A) Cloud Contact Center with AACC
B) Subscription-based payments
C) Managed Private or Hybrid Networks
D) Cloud Storage Box

3. A customer wants an Avaya Elite Multichannel R6.6 solution with the following deployment options:
* Single Server
* Multiple Server - Single VMS
* Multiple Server - Multiple VMS
In a Multiple Server - Single VMS Preferred Deployment option, which three are the part of the 3-server solution? (Choose three.)

A) EMC-VMS
B) EMC-XML
C) EMC-CORE
D) EMC-SQL-DB
E) EMC-IDS

4. A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options.
Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)

A) AACC
B) Analog
C) SIP
D) Tl/El
E) CTI

5. Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)

A) CC-Elite can be ordered as a standalone for a 3rd party PBX.
B) Call Center Elite includes Business Advocate.
C) It is sold through Direct and Indirect channels.
D) Call Center Elite requires CMS.
E) Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.

Solutions: